Ear health is something we often take for granted until there’s a problem. Whether it’s a subtle feeling of fullness, a frustrating drop in hearing, or recurring itchiness and discomfort, the buildup of earwax can cause all sorts of issues. While earwax plays an essential role in protecting the ear canal from dust, bacteria, and debris, too much of it can cause pain, hearing loss, dizziness, or even infections. When that happens, it’s time to seek help from a professional. In Mackay, there’s one name that stands out as the local leader in ear care: Mackay Ears.
Before diving into why Mackay Ears is the go-to clinic for thousands across the region, it’s important to understand why professional ear cleaning matters. Many people resort to cotton buds, ear candles, or even bobby pins in a desperate attempt to remove wax at home. These methods are not only ineffective but can also push wax deeper into the ear or cause damage. That’s why experts recommend professional earwax removal particularly methods like micro suction, which is widely regarded as the gold standard.
Micro suction is a technique that involves using gentle suction and a microscope to carefully extract wax without touching the ear canal wall. It’s precise, safe, and recommended by ENT specialists. Other methods include curettage, where a trained professional manually removes the wax with a special instrument, and irrigation, which involves flushing the ear with water. However, irrigation can carry risks, especially if you’ve had ear infections or a perforated eardrum in the past. That’s where a trusted professional makes all the difference.
Enter Mackay Ears—a locally owned clinic founded by registered nurse Kim van de Wetering. With over two decades of nursing experience, Kim launched Mackay Ears in January 2023 to address a gap in the market for safe, effective, and accessible earwax removal. Since then, the clinic has seen more than 3,000 patients ranging from young children to the elderly. Located at 111 Bedford Road in Andergrove, Mackay Ears is known not only for its state-of-the-art technology but for its deeply personal and community-focused approach.
Kim’s journey to opening the clinic was both professional and personal. She has firsthand experience with hearing loss and understands the discomfort and frustration that comes with blocked ears. Her empathy, combined with clinical expertise, creates an environment where patients feel safe, heard, and cared for. Supporting Kim is a small team including practice manager Kathy and assistant Anthony, all of whom are passionate about ear health and providing top-notch service.
At Mackay Ears, the primary service offered is micro suction earwax removal a gentle, dry method that’s highly effective and quick. Clients are guided through the process step by step, and a detailed ear inspection is conducted using video otoscope. If needed, curettage may be used to assist with stubborn wax removal. Clients are also given advice on how to soften earwax prior to their appointment and how to care for their ears afterward. This ensures the entire experience is not only comfortable but educational.
Affordability is another area where Mackay Ears shines. A full appointment costs $150, but pensioners, healthcare card holders, and students can access services at a discounted rate of $115. If there’s no wax found during the consultation, the fee is reduced to $65. For those who can’t make it into the clinic, Mackay Ears also offers home visits within the Mackay area for $95, and can even arrange visits to outlying areas upon request.
The clinic is wheelchair-accessible, welcoming, and designed with comfort in mind. Open Monday to Friday from 8 am to 4 pm, Mackay Ears makes it easy to fit an appointment into your schedule. Bookings can be made online or by calling 0405 675 607, and the team is always happy to answer questions about the process.
Mackay Ears has quickly built a reputation for excellence, with hundreds of five-star reviews praising the clinic’s professionalism, pain-free procedures, and friendly staff. Clients frequently remark on the instant relief they feel after treatment and how much better they can hear. This word-of-mouth reputation, coupled with the clinic’s strong community presence, has made Mackay Ears a trusted name not just in Mackay but in surrounding regions as well.
So why choose Mackay Ears over these alternatives? For one, it’s the only dedicated ear-cleaning clinic in the area. That means the staff are specialised, the tools are specific, and the environment is purpose-built. Clients don’t have to navigate a full audiology consult if they simply need wax removal. Secondly, the clinic’s pricing structure is transparent and designed to support students, pensioners, and families. Third, the comfort of having a home visit option, especially for elderly clients or those with mobility challenges, is a major advantage.
Maintaining good ear health isn’t just about treating issues as they arise. It’s about adopting safe habits and knowing when to seek professional help. People who use hearing aids, swim regularly, or work in dusty environments may need more frequent cleanings. Children with narrow ear canals and individuals with a history of ear infections also benefit from regular check-ups. Mackay Ears offers guidance on how often clients should return based on their individual circumstances.
After a professional clean, patients are advised to avoid water in the ears, loud noise, and the use of earbuds or headphones for a couple of days. Kim and her team provide detailed aftercare advice and are always available for follow-up questions. The team believes in empowering clients with knowledge so they can take charge of their own ear health long after the appointment.
In the short time since opening, Mackay Ears has become more than a clinic—it’s a vital part of the Mackay community. Whether supporting students, offering pensioner discounts, or providing mobile services for regional residents, the clinic continues to raise the bar for ear care in North Queensland.
In summary, if you’re asking, “Where can I get my ears cleaned in Mackay?”—look no further than Mackay Ears. With expert care, cutting-edge technology, and a patient-first philosophy, Mackay Ears is the local leader in earwax removal and ear health. Don’t wait until discomfort turns into a bigger issue. Book your appointment today and experience the clarity that comes with clean ears. Call 0405 675 607 or visit the clinic at 111 Bedford Road, Andergrove.
Clear ears. Clearer life.
111 Bedford Rd, Andergrove QLD 4740
Monday – Friday
8:00 AM – 4:00PM
*Closed on Saturday & Sunday
111 Bedford Rd, Andergrove QLD 4740
Monday – Friday
8:00 AM – 4:00PM
*Closed on Saturday & Sunday
Copyright Mackay Ears | 2025. All rights reserved.
